Answers to Frequently Asked Questions


SHIPPING


Where do you ship?

We ship everywhere in the United States except for Alaska and Hawaii.

When will my order be shipped?

For Next-Day Shipping, if your order was placed:

  • Before 11am PST Monday – Thursday, your order will be packed and shipped the same day
  • After 11am PST Monday – Wednesday, your order will be packed and shipped the following day
  • After 11am PST Thursday or any time Friday – Sunday, your order will be packed and shipped Monday


For Non-Next-Day & Free Shipping, if your order was placed:

  • Before 11am PST Monday – Wednesday, your order will be packed and shipped the same day
  • After 11am PST Monday – Tuesday, your order will be packed and shipped the following day
  • After 11am PST Wednesday or any time Thursday – Sunday, your order will be packed and shipped Monday


Tracking numbers are sent via email once your order ships.

How can I track my order?

Tracking numbers are sent via email once your order ships. Contact Us if you have not received a tracking number after your estimated order shipment date.

To accurately track your order, we recommend plugging your tracking number into your shipping carrier’s package tracking site.

Do I need to be present when my order arrives?

No, a signature isn’t required for delivery. We do recommend that your meat and seafood be refrigerated or frozen immediately upon receipt.

Can I pick up my order instead of shipping it?

Yes, we offer pickup for local orders in Clackamas, Oregon.

Please select “Local Pickup in Clackamas, OR” from the shipping method options at checkout.

If your order was placed:

  • Before 1pm PST Monday – Friday, your order will be ready 1pm – 4pm the same day
  • After 1pm PST Monday – Thursday, your order will be ready 8am – 4pm the following day
  • After 1pm PST Friday and any time Saturday or Sunday, your order will be ready Monday 8am – 4pm

Pickup Address and Instructions:
16797 SE 130TH Ave
Clackamas, OR 97015

Park at Will Call and follow instructions on the sign posted. Let one of our staff members know you’ve arrived by calling 503-905-4572.



ORDERS


Can I send an order as a gift?

Absolutely. To include a gift message, navigate to the shopping cart page before you check out. Find the “Gift options” section below your list of items. The recipient will not receive pricing information.

What payment types are accepted?

We accept Visa, Mastercard, Discover, AMEX, and PayPal.

How can I view my order status?

Be sure you’re logged in to your account. Choose “My Account,” then “My Orders.”

What should I do if my order never showed up or arrived damaged?

We pack each order so it’s safe, secure, and fresh upon arrival. If something went wrong along the way from us to you, Contact Us so we can make it right.

PACKAGING


Are products shipped fresh or frozen?

Our products are frozen to preserve optimal freshness and the best eating experience. The only exception are live oysters, which ship fresh.

How do you package my order?

Your order is packed with dry ice in an insulated and moisture-resistant cooler. The cooler ships in a snug-fitting cardboard box for additional sturdiness and protection during transit. Most of our products come vacuum-sealed, which preserves optimal freshness and the best eating experience.

How long will my order stay fresh in the packaging?

Our packaging is designed to keep your order fresh and frozen during transit, for a maximum of 3 days. We recommend that you refrigerate or freeze your meat and seafood immediately upon receipt in order to protect its quality and freshness. Please note that orders are packed with dry ice that may evaporate during transit.

PRODUCT INFO


How do I store my meat and seafood?

We recommend that you refrigerate or freeze your meat and seafood immediately upon receipt in order to protect its quality and freshness. You can store products in their unopened vacuum packages or use the wrapping recommendations below.

In the fridge:

  • Fish: Store tightly wrapped in wax paper, plastic wrap, or foil for up to 2 days.
  • Meat: Store tightly wrapped for up to 2 days.
  • Shrimp: Keep in an airtight container for 2 – 3 days if raw and 4 – 5 days if cooked.
  • Live Shellfish: Store vertically with the larger end down. Cover with a damp towel; not something airtight. Live shellfish need air.

In the freezer:

  • Fish: Double wrap, first in plastic or wax paper and then in foil. Fattier fish such as tuna or salmon store well for 2 months, while leaner fish like rockfish or cod keep up to 6 months.
  • Meat: Double wrap, first in plastic or wax paper and then in foil. Meat stores well for 2 – 3 months. Poultry stores well for 3 – 4 months.
  • Shrimp: Double wrap, first in plastic then in foil. Cooked shrimp store well for 2 – 3 months in the freezer, and raw shrimp store well for 4 – 5 months.
  • Shellfish: Remove the meat from their shells, then store in an airtight container in their own liquid or water for up to 4 – 6 months.

How should I thaw my frozen products?

We recommend thawing your frozen products in the fridge. Most products will be completely thawed in 6 – 12 hours. If you’re pressed for time, thaw your frozen products in cold water.

Do you have plans to offer different products?

Yes, we continually evaluate new products to add to our online selection. If there’s something specific you’d like to see, please Contact Us.

OYSTERS


How are oysters shipped?

Oysters on the half-shell ship frozen via the shipping method you select at checkout. Fresh, live oysters are shipped from a separate location via UPS Next Day Air or FedEx Overnight. That’s because we ship live oysters directly from where they’re raised in Eureka, California. Because of this, you will receive two tracking numbers if you order fresh oysters and additional items.

How do I store my oysters?

Live oysters should only be stored for 5 – 7 days after you receive them. Store vertically with the larger end down. Cover with a damp towel, not something airtight. Live shellfish need air. Your oysters should be kept at 28 °F – 36 °F, maintain a firm texture, and not have a smell.

If freezing your oysters, remove the meat from their shells, then store in an airtight container in their own liquid or water for up to 4 – 6 months.

How do I thaw frozen oysters?

For best results, rinse frozen oysters under cold water and place on a baking sheet in the fridge until thawed.

How do I prepare and enjoy my oysters?

View our guide for how to shuck, prepare, and enjoy your oysters.

The USDA recommends that you fully cook any raw products. The recommended internal temperature for shellfish is 145 °F.

SOURCING AND SUSTAINABILITY


Where does your meat and seafood come from?

Most of our products come from right here in the USA. Pacific Seafood was founded in the state of Oregon in 1941, and today the company employs more than 3,000 team members across 40+ facilities. Click Here to learn more about our fishing, processing, distribution, and aquaculture operations. For questions about a specific product, please Contact Us.

Is your seafood sustainable?

Pacific Seafood offers more than 40 certified sustainable species, in addition to our 25 certified sustainable facilities. We believe it is our responsibility to serve our oceans through a continuous commitment to sustainable fishing practices that protect our fisheries.

Our Certifications:

Our dedication to sustainable efforts goes beyond our commitment to oceans and fisheries. We recognize taking care of our earth is critical for the health of our oceans, as well as the communities where we reside. We are dedicated to reducing, reusing, and recycling in every area we can to conserve our precious resources. Learn more about our sustainability efforts in our Corporate Social Responsibility Report.

Are your fish wild-caught or farm-raised?

We offer both wild-caught and farm-raised fish. Wild fish alone cannot meet the growing demand for seafood. That is why we made the decision to expand our operations into sustainable farming through aquaculture. Sustainable aquaculture helps meet seafood demand by complementing wild stocks. This ensures the broadest selection of species, so everyone can enjoy the bounty of the world’s oceans and rivers. Our farms are proudly certified sustainable by Best Aquaculture Practices. No matter where it comes from, Pacific Seafood is committed to providing customers with the freshest, most sustainable, highest-quality product on the market.

You can refer to the Details section on each product page to learn about how it’s harvested. For questions about a specific fish, please Contact Us.

CONTACT


If you have any additional questions or concerns, please reach out to info@pacificseafood.com or contact our service desk at 1-800-275-6022. Our business hours are Monday – Friday 9am – 5pm PST.